Policies
Cancellations
Please note that 48 hours is required to cancel or reschedule an existing appointment.
Failure to give proper notice will result in being charged 50% of the services booked for the appointment, no exceptions.
No shows will be charged in full.
Late Arrivals
One late appointment means multiple late appointments. I can't run behind and make the next person late!
If you are late, I will do my absolute best to offer the service, but in the event that I am only able to complete part of the service, you will still be charged in full for the services you booked.
If I am not able to start the service due to lack of time you will be charged in full for the missed appointment.
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Sick? Stay at Home!
If you are sick, you MUST reschedule your appointment. I am all fun and games until it comes to illness — this is where I get crazy serious. Don’t even think about coming to LuLu’s if you are not 100% well. This includes coming down with something or getting over something. Additionally, please do not come with active allergies.
If I get sick, I can’t work.
Have you ever tried to rebook a week’s worth of cranky clients when you aren’t feeling well? Walk a mile in my cute shoes! So, repeat after me: “I will not come to LuLu’s sick or with active allergies.”
48 hours notice is not required to cancel your appointment
when you are sick.
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If your children are sick, you will not be charged for cancelling. Sick kids need their mom.
